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Frequently Asked Questions
Where are your items created? TOP
All items are designed and created by Don E. Wolford at his studio in Barrington, Illinois. Can I order custom designs? TOP
Yes! The
jewelry items for sale here represent only a small part of what we do,
and can be thought of as "starting points" for our custom design
process. Most of our designs are created as custom commissions for
bridal parties. We would love to chat with you about how we can create memorable and unique jewelry for your wedding that comfortably fits your budget.
Our custom design terms are 50% deposit once you decide on final designs, and the balance due when we deliver the completed jewelry to you.
There are NO returns whatsoever on custom designed jewelry. Any crafting defects will of course be repaired.
What materials do you use? TOP
Our creations are fashion jewelry, using semi-precious gemstones, dichroic glass, cultured freshwater pearls or faux Swarovski glass pearls (clearly noted in each item description), Swarovski crystal, sterling silver, or 14kt. goldfill. Photos are taken in both natural light and flash to best show the color and brilliance of our work. Please note that all semi-precious gemstones and freshwater pearls may be subject to additional enhancement processing during mining, cutting, polishing, and stringing. These processes may include heat and/or pressure treating, dyeing, sealing, stabilizing, bleaching, etc. The dichroic glass used in our designs is produced exclusively for us by Sara Creekmore, leading dichroic artist. We use genuine Swarovski crystals exclusively. Items that use “faux” pearls use Swarovski glass pearls. All earrings are for pierced ears, but can be switched to clips.
How do you ship? TOP
Every item purchased will arrive in a free gift box or pouch. Buyer pays for shipping, handling, and insurance as listed on each item. All items are shipped US Priority Mail insured with a tracking number and receipt confirmation. Items insured for more than $50.00 will require a delivery signature. Please inquire for other shipping methods such as Fedex or UPS. Illinois customers add 6.5% sales tax. Shipping to USA, Canadian, and UK/Eire addresses only. International shipping via Global Express.
What forms of payment do you accept? TOP
We accept cash or major credit cards through the paypal system. You do not need to be a paypal member to use a credit card through paypal.
We do not accept checks or money orders. Multiple sets ordered for bridal parties, or custom designs require a deposit of 50% with the balance due when we ship. Items ordered but not paid for within 5 business days will be returned to stock as available for purchase.
Do you accept returns? TOP
If you wish to return an item, you must notify us within THREE DAYS of when you receive your order, either by email (preferred) or by phone. Tags must NOT have been removed or altered in any way. We will then issue a Return Merchandise number to you, and once we receive your return, we will credit your account less shipping charges. You must pay for return shipping and insure all returns. No returns on custom designed jewelry. No returns after three days of receipt. Pierced earrings require exchange of posts/wires due to health reasons, and will incur a $10.00 restocking fee since the posts/wires must be discarded.
Do you sell wholesale? TOP
Yes! We have a full wholesale program for bridal salons and gift shops.
Please email us at: wholesale@princessbridejewelry.com for more information. Or you may download a pdf of our business to business brochure by clicking on our Downloads page on this website. Bridal salons, gift shops, and other wedding professionals can now register as a wholesale account. Just click on the wholesale link on the main menu.
Do you have a printed catalog? TOP
We do not have a printed catalog, however, you may receive in the mail a printed brochure detailing all of our services. This brochure is also available in pdf format by clicking on our Downloads page on this website. If you would like a custom designed printed catalog showing photos of just the jewelry that interests you, please drop us an email with you shipping address and your list of items. We'll design and print a catalog just for you that includes large color photographs of the items.
Do you exhibit at bridal shows, art fairs, or charity fashion shows? TOP
Yes we do! If you are coordinating a Chicagoland fashion show and vendor's boutique for your charity or civic group, please drop us an email, as we love to participate in these types of show. Please check our calendar page for upcoming events.
How must I care for my new jewelry? TOP
All items MUST be kept in a proper jewelry box or bag. Sterling silver
items will tarnish in a few days if not kept in a proper jewelry box or
bag. Do NOT keep your jewelry in the gift boxes that we ship in for
more than a few days, as they are not designed to prevent tarnish. We
can bear no responsibility for jewelry that has been subjected to
abuse, exposed to water or chemicals, or misuse by the wearer/owner.
Our jewelry is not suitable for children under 10 years of age. |
